Anna-Liisa Tuominen work as a development manager in the Communications unit of the State Treasury with responsibility for developing online services. She is the editor-in-chief of State Treasury.fi. Anna-Liisa is a designer by her background and therefore has a special passion for ensuring the usability, accessibility and good customer experience of online services.
Anna-Liisa thinks that customers need to be at the center when designing and developing online services. She is currently considering tools and means for measuring the customer experience of the State Treasury’s online services and for involving customers in the development of online services.